Superpunch Knowledge Base
- Accessing an Agent ID in Nice WFM
- Accrual Expiry Report
- Accrual Roll Over Report
- Add or Edit an Agency
- Add Team Name and Team Avatar in Superpunch
- Adjust an Attendance Infraction
- Adjust an Attendance Score
- Administer Documents in Superpunch
- ADP Time Accrual Report
- Agent Hours Report
- Agent Hours Report - Agency Only
- Answers Feature
- Approve Exceptions Submitted Under a Different Supervisor (TL, Trainer, OM, etc.)
- Assign an Agent to an Agency
- Assigning Supervisors and/or Agents in Superpunch
- Attendance Audit Report
- Attendance Point Guidelines
- Attendance Points FAQ
- Attendance Report
- Attrition Report
- Authorization Code
- Bill to Pay Report
- Bill to Pay Widget
- Change User Name in Superpunch
- Chat Articles
- Chat Notifications Troubleshooting
- Check the Status of a Referral
- Client Configuration
- Contacting Global Service Desk (GSD)
- Contacting Human Resources