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Superpunch Knowledge Base

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  • Accessing an Agent ID in Nice WFM
  • Accrual Expiry Report
  • Accrual Roll Over Report
  • Add or Edit an Agency
  • Add Team Name and Team Avatar in Superpunch
  • Adjust an Attendance Infraction
  • Adjust an Attendance Score
  • Administer Documents in Superpunch
  • ADP Time Accrual Report
  • Agent Hours Report
  • Agent Hours Report - Agency Only
  • Answers Feature
  • Approve Exceptions Submitted Under a Different Supervisor (TL, Trainer, OM, etc.)
  • Assign an Agent to an Agency
  • Assigning Supervisors and/or Agents in Superpunch
  • Attendance Audit Report
  • Attendance Point Guidelines
  • Attendance Points FAQ
  • Attendance Report
  • Attrition Report
  • Authorization Code
  • Bill to Pay Report
  • Bill to Pay Widget
  • Change User Name in Superpunch
  • Chat Articles
  • Chat Notifications Troubleshooting
  • Check the Status of a Referral
  • Client Configuration
  • Contacting Global Service Desk (GSD)
  • Contacting Human Resources
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