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Contacting Human Resources

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Product Team
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Within North America

If you'd like to contact your HR department and are located within North Amercian, then you can contact your HR department in one of the following three ways.

HR Service Desk

The HR Service Desk (HRSD) is our new service delivery model that makes getting in touch with HR more efficient and easier. HRSD will also give the HR team useful reporting, which will ultimately help inform your experience with HR.

The North America HRSD pilot began in September 2022. Services currently available through HRSD are:

Benefits Inquiry Other (please specify)
Bereavement Pay concern
Employment Verification Pick up or Return equipment
General Inquiry

Scheduling
Harassment or Discrimination Complaint Transfer inquiry
Medical/Family Medical/Accommodation Resignation
Operations Leadership Concern Superpunch Point concern

 

If an HR service is not listed above, please follow the regular process in place. This includes but isn't limited to terminations and requests for removals.

If you have access to Jira, then you can contact your HR team using the HR Service Desk by following these steps:

  1. Log into the HR Service Desk.
  2. Select the most appropriate category related to your inquiry from the list.
  3. Complete the following fields:
      • "First Name"
      • "Last Name"
      • "Phone Number"
      • "Work Email Address"
      • "Personal Email Address" (optional)
      • "Employment Status"
      • "Payroll/SuperPunch ID" (optional)
      • "Summary"
      • "Description"
      • "Clients"
      • "Site"
      • "Attachment" (optional)
  4. Select Create to submit your form.

If you have any questions about the new HR Service Desk Canada pilot, please reach HR via the HR Service Desk, or reach your HR Generalist/HR Business Partner directly.

CoHub

If you want to contact your HR team through CoHub, then follow these steps:

  1. Go to CoHub.
  2. Select Sign in With Google.
  3. Sign in using your Google Account information.
  4. Scroll down to the "My Links" section.
  5. Select HR Service Desk.
  6. Select Your Campus.
  7. Complete the following fields:
      • "First Name"
      • "Last Name"
      • "Your Current Status"
      • "Your 24-7 Intouch Email Address"
      • "Phone Number"
      • "Your Job Title"
      • "Your Program or Department"
      • "Reason/Topic"
      • "How Can We Help You?"
  8. Select the I'm not a robot checkbox.
  9. Select Submit.

External Access

For those with no access to the channels listed above, the HR Service Desk can be reached via our page on our public company website. 

If you want to contact your HR team externally through our public company website, follow these steps:

  1. Go to our public Company Website.
  2. From the menu options at the top of the homepage, select Contact.
  3. Select Click Here for the HR Service Desk.
  4. Complete the following fields:
      • "First Name"
      • "Last Name"
      • "Your Current Status"
      • "Your 24-7 Intouch Email Address"
      • "Phone Number"
      • "Your Job Title"
      • "Your Program or Department"
      • "Reason/Topic"
      • "How Can We Help You?"
  5. Select the I'm not a robot checkbox.
  6. Select Submit.

Outside of North America

If you'd like to contact your HR department and you're located outside of North Amercian, then follow these steps:

  1. Go to the Insider.
  2. Select the Choose your Experience button.
  3. Select your Location.
  4. Scroll down to the section titled "HR Hub" (in pink).
  5. From here you can:
      • Retrieve the email and phone number for your HR Department to contact them directly.
      • Or select the Ask a Question button and fill out the “Leave us a Message” form and select Send to submit your inquiry with HR.

External Access

For those that are outside of North America and don't have access to the 24-7 Insider, you can find your HR departments information externally through the public company website.

To access your HR departments contact information through the public company website, follow these steps:

  1. Go to our public Company Website.
  2. From the menu options at the top of the homepage, select Contact.
  3. Select Click Here for the HR Service Desk.
  4. Complete the following fields:
      • "First Name"
      • "Last Name"
      • "Your Current Status"
      • "Your 24-7 Intouch Email Address"
      • "Phone Number"
      • "Your Job Title"
      • "Your Program or Department"
      • "Reason/Topic"
      • "How Can We Help You?"
  5. Select the I'm not a robot checkbox.
  6. Select Submit.

Career Opportunities

If you'd like to view current employment opportunities within the company, then follow these steps:

  1. Go to the Insider.
  2. Select the Choose your Experience button.
  3. Select your Location.
  4. In the top right corner select Jobs from the menu options.
  5. From here you can view the current job openings, view the job requirements and qualifications, and submit your application for the posting.

If you have specific questions related to career opportunities within the company, please contact your HR department for more information.

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