A detailed reporting of agent’s billable and paid hours during a shift. When used in conjunction with the Bill to Pay, this report is a handy tool in identifying behaviors contributing to a team’s low productive time. Available to anyone with Supervisor, Reporting User and Finance/Billing Roles.
To run the Agent Hours Report, follow these steps:
- Log into Superpunch.
- Navigate to: Reports -> Finance -> Agent Hours Report.
- Specify the Date Range and select Apply.
- Select a Timezone.
- Select a Client.
- Select a Supervisor.
- Select a Line of Business.
- Select Submit.
Please check the lower-left corner of your browser, the report will download in excel format.