If you are getting most notifications but don't see them for messages in certain channels:
- Check the channel notification settings by hovering over the channel name in the lefthand channel list, click the 3 dots menu and update your notification settings.
- Check your global notification levels by clicking on your profile picture in the top left, select Chat Settings and select Notifications.
- Open Chat settings by clicking your profile picture in the top left of the chat window and select Chat Settings
- In the settings window select Notifications
- Ensure Notifications and Use desktop notifications are both enabled.
- Make sure Do not Disturb is disabled or not currently active.
- Browse to superpunchtms.com
- In the url bar click the lock icon at the left side
- If you see an option for Notifications make sure it's set to Allowed
- If you don't see an option for Notifications select Site Settings and in the new tab find Notifications and set them to Allow
- Browse to superpunchtms.com/superpunchchat
- If you are prompted to allow notifications select Allow
- If you are not prompted navigate to Safari -> Preferences -> Websites and select Notifications from the left side. If superpunchtms.com is in the list make sure it's set to Allow.
- If superpunchtms.com doesn't appear in the list make sure "Allow websites to ask for permission to send notifications" is checked, clear your browser cookies, close all Safari windows then reopen Safari and try opening chat again.
- If you are using Windows you need to check that your browser is allowed to send notifications. Open the Start menu and search for Notifications and select "Turn app notifications on or off". In the window that opens make sure your browser is listed and turned on under "Get notifications from these senders.
- On a Mac you can navigate to Settings -> Notifications (or Notifications & Focus) and find your browser in the list on the left side. Make sure Notifications are allowed and setup the way you want them.
Need more help? See the Superpunch Support Options article.