Accessing an Agent ID in Nice WFM

The following are steps for a "Supervisor".

To access an Agent ID in Nice WFM, follow these steps:

1. Log into Nice WFM.
2. Navigate to: User Preferences -> Data Preferences.
3. Select Your Office.
4. Select Save.
5. Select Schedules.
6. Select ScheduleViewer.
7. Locate agent "Name" & "ID" columns for info.

Need more help? See the Superpunch Support Options article.