The following are steps for a "Supervisor".
To access an Agent ID in Nice WFM, follow these steps:
- Log into Nice WFM.
- Navigate to: User Preferences -> Data Preferences.
- Select Your Office.
- Select Save.
- Select Schedules.
- Select ScheduleViewer.
- Locate agent "Name" & "ID" columns for info.
Need more help? See the Superpunch Support Options article.