This report is particularly useful for agents that have been supplied to us from an agency, this report provides a detailed reporting of agent’s billable and payable hours during a shift. When used in conjunction with the Bill to Pay report, this report is handy for identifying behaviors contributing to a team’s low productive time. The report is available to anyone with "Supervisor", "Reporting User" or "Finance/Billing" roles.
To Access the Agent Hours Report - Agency Only, follow these steps:
- Log into Superpunch.
- Navigate to: Reports -> Finance -> Agent Hours - Agency Only.
- Select a Date Range and select Apply.
- Select a Timezone.
- Select a Client.
- Select a Supervisor.
- Select a Line of Business.
- Select Submit.
The report will download in Excel format and will be visible in the lower-left corner of your browser if you are using Chrome.