Payroll Cycle
The payroll cycle contains all payable hours within a specified time frame. Payroll periods are determined by the particular region that is responsible for processing your pay.
For some regions the payperiod may be every two weeks, while others may be monthly. Please speak with your direct Supervisor or contact Answers if you have questions about the timing of your particular pay period.
For those that are paid an hourly rate you will be able to view your payble hours in the Daily Summary section of your Superpunch Dashboard or by selecting Time Entries>My Time Entries from the side menu. In "My Time Entries" you can also view the particulars of each time entry that is recorded in the log including any time that is manually punched in Superpunch, imported time from another tools such as a client CRM, or corrected time from an approved time exception request.
Additional resources: [select the link to view]
Reviewing Your Time in Superpunch
View Your Schedule in Superpunch
Submitting an Exception Request
View Exception Requests (Supervisors)
Time Import System ID Corrections (instructions for Supervisors)
Payroll Cut-Off
The Payroll review cut-off date is set four days in advance of the actual payday to allow the payroll team time to process the payroll. In the case of a public holiday occurring during the week of payday, the payroll cutoff is moved up in order to accommodate for the shortened processing time. This is to ensure that the payroll department has time to review payroll reports, to get Operations approval for any required changes, and to correct any callouts that might affect a person's pay for that period.
Payroll reporting is generally based on adherence to any published schedule and actual time as recorded in Superpunch or imported time from other sources such as a client tool. Agents are encouraged to review their recorded time daily to ensure accuracy. Any requested changes to recorded time as it appears in Superpunch would require the submission of a time exception request by the agent, and an approval of the request by a Supervisor. Supervisors should be reviewing submitted exception requests during their regular workdays and reviewing agent hours at minimum of once per week. Review of hours and the timeliness of submission and approval of any needed exception requests or schedule corrections is essential in advance of payroll cut-off dates.
Time exceptions that are submitted and approved prior to the cut-off date will appear on that pay.
Any time exceptions submitted and approved after the payroll cut-off may also require the submission of a discrepancy form in addition to the approved request. Discrepancies reported between the review deadline and the time payroll is processed (NORAM- 10am CT on Wednesday of pay week) will be adjusted on the payroll, time received after payroll is processed will be paid on the next pay.
| Example | Date |
| Payday | Friday, November 22nd |
| Pay Period (two week period) |
Sunday, November 3rd- Saturday, November 16th |
| Payroll Cut-off | End of Day - Monday, November 18th |
| If there is a holiday during that payroll cutoff week: Payroll Cut-off would be moved one day prior | End of Day - Sunday, November 17th |
Payday
Your pay on payday is calculated off the confirmed time and scheduling for the designated payroll period that has been finalized as of the payroll cut-off date. Any changes to this process (such as arranging immediate payment for missing time) would be left to the discretion of the local payroll department.