The Schedule vs Time Reconciliation Report allows Supervisors and other select users to easily find instances where either:
- Payable time was punched by an agent outside of their schedule.
- No time was punched during their schedule.
To view the Schedule vs Time Reconciliation Report, follow the steps below:
- Log into Superpunch.
- Navigate to: Reports -> Ops Toolkit -> Schedule vs Time Report.
- Select a Date Range and select Apply.
- Select any additional filters (if available).
- Select Apply Filters.
Depending on your roles you may see one of 2 different filter options:
- As a supervisor you will only see the the date filter.
- As an Operations Manager, Director of Operations or Operations Support user you will see additional filters such as: Site, Client, Line of Business and Supervisor.
The report will show you a list of schedule/time discrepancies based on the filters selected. Each line is an instance where either...
An agent was scheduled but has no punches.
An agent has payable time punched outside of their scheduled time.
You can also export the results to an excel file.
If you need to create an exception for an entry found in the report results, you can click on the link below and follow the step-by-step instructions on how to submit an exception.
If you would like to be redirected to the appropriate page in Superpunch to create a new exception, then click on the link below.
Need more help? See the Superpunch Support Options article.