Mass Exception Editor

As an "Operations Manager" with the "Mass Exception Access" role, you can edit large groups of punches that are in the wrong job/code for your program.  You are only able to move users that have the same current LOB, Job, and Code to a new Job and Code within the same mass exception request.

1. Log into Superpunch.
2. Navigate to: Time Entries -> Mass Exception Requests.
3. Select Date Range and Times (limited to a two-week view).  
4. Select Client.
5. Select Line of Business.
6. Select Job.
7. Select any additional filters including "Team Leader", "Wave", "Agent", and/or "Agent Time Zone".
8. Select Apply Filters.
9. From the results that display you can select/deselect check boxes to:
   1. If you select ALL (which is the check box to the left of the "Name" column), this will include all agents and all dates.
   2. Once All has been selected, you can then deselect Individual Agent(s) and/or Individual Date(s).
   3. Instead of selecting ALL, you can also just select Individual Agent(s) and Individual Date(s) as needed.
10. You can also use the "Search" text box to search by a keyword.
11. Once you have the agent(s) and/or date(s) selected, Choose a Job (from the available drop-down options just above the report) to move the selected hours to.
12. Select Apply.
13. You will be prompted to change to the correct job if Superpunch detects a different job is still listed and then select the Apply Changes.
14. Select Submit Changes.
15. In the "Confirm Changes" window that opens leave a brief note as to why these changes need to be submitted and then select the Submit Changes.
16. A confirmation message will indicate the exception has been successfully submitted.
17. A Mass Exception Approver will need to approve the request for the changes to take effect.

Need more help? See the Superpunch Support Options article.