When submitting an exception request for a past day you may find that the job code you need is not available in the drop-down menu. This can occur when you have recently moved between jobs such as from training into production. For example, if you were in training and move to production on Monday but don't add a production job until Tuesday, you won't be able to select production job codes for Monday as the production job wasn't active on that day. In order to fix this to be available in the exception request, the job start date needs to be updated by support to reflect the actual job start date of Monday.
For billing purposes, it is necessary to have the correct job code included in exception requests.
If the job code that you require is not available to select for your exception request please have a Supervisor submit a Jira Ticket to ITSD indicating:
- which user is affected (or users if there are multiple users affected),
- which particular job needs the start date changed,
- what the new job start date should be.
If the exception is approved outside of the current pay period the Supervisor will also need to submit a discrepancy form which can be located in the TL Toolkit.
Need more help? See the Superpunch Support Options article.