This report provides data on employee turnover during training and is pulled by wave. It gives you the ability to see if techniques used for a specific wave were effective in retaining agents. This report is available to anyone with the "Reporting User" role.
To access the Training Attrition Report, follow these steps:
- Log into Superpunch.
- Navigate to: Reports -> Head Count -> Training Attrition.
- Select a Wave, Client, Country, Location, Line of Business and/or Employee Type.
- Select Submit.
The report will generate within Superpunch and you will have the option to search within it by typing in the "Search" bar. You can also export to Excel by selecting the Excel button.
Need more help? See the Superpunch Support Options article.