Approve Exceptions Under a Different Team Leader

As a "Supervisor" or Team Leader, you have the ability to see and approve exceptions for another Supervisor (Team Leader).

To approve exceptions for agents on another team, follow these steps.

1. Log into Superpunch.
2. Navigate to Approvals -> Exceptions.
3. Under "Supervisor", select your name.
4. Select the Supervisor you would like to approve exceptions for.
5. Select Details to review the exception.
6. Select Approve or Deny as required.