As a "Supervisor" or Team Leader, you have the ability to see and approve exceptions for another Supervisor (Team Leader).
To approve exceptions for agents on another team, follow these steps.
- Log into Superpunch.
- Navigate to Approvals -> Exceptions.
- Under "Supervisor", select your name.
- Select the Supervisor you would like to approve exceptions for.
- Select Details to review the exception.
- Select Approve or Deny as required.