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Kudos Corner

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To view or send Kudos in Superpunch, you will need to have one of the following roles: "Agent", "Team Leader", "Operations Manager", Operations Director", "Supervisor", "Trainer", or "Employee Experience".

The Kudos feature allows users to send recognition to others and to keep a history of what recognitions were sent and received. 

 

Accessing Kudos Corner

To access Kudos Corner, follow these steps:

  1. Log into Superpunch.
  2. Navigate to: Kudos Corner, the page should default to the "Kudos" tab. 

Send a Kudos

To send a Kudos, follow these steps:

  1. Log into Superpunch.
  2. Navigate to: Kudos Corner
  3. Select the Send Kudos button.
  4. Select the recipient(s) that you'd like to congratulate in the Congratulate To dropdown box.
  5. Optionally select the Share Kudos To dropdown box.
      • Select the recipient(s) that you'd like to share the Kudos with.
            • Kudos are automatically shared with the recipients leaders.
  6. Once you have completed the Congratulate To and Share Kudos to fields, select the Continue button.
  7. Select the Kudos or the Shout Out button  (your selection will be in blue).
      • Selecting a Kudos will allow the you to send a general message with a standard image. 
      • Selecting a Shout Out will allow the you to send a more customized message with an image. 
  8. Type a message in the "Message" field.
  9. For a Shout Out
    1. Select the Card Language:
      • English
      • Greek
      • Hindu & Telugu
      • Spanish
      • Tagalog
    2. Once the language is selected, corresponding "Cards" for the language will become available. Select a card Template. A corresponding default message for the card selected will be displayed in the "Message" field.
    3. Add a Note if you like. Notes can be longer and include more information.
  10. Select the Preview button.
  11. Select Send Kudos.
      • Before selecting Send Kudos, if you want to make changes to the Kudos you can select the Back button.
      • Or, if you want to discard the Kudos or save it as a draft, select the Quit Editing button.
            • Then select Save as Draft or Discard Draft.
                • If you selected Save as a Draft, then your Kudos will be saved in the Drafts tab in your Kudos Corner.
                • If you selected Discard Draft, then your Kudos will be discarded.
  12. Once sent, the recipient(s) will receive a notification in Superpunch.

Edit or View a Draft

To Edit or View a Draft, follow these steps:

  1. Log into Superpunch.
  2. Navigate to: Kudos Corner
  3. Select the Drafts tab.
  4. Locate the corresponding draft and select the Edit icon.
  5. Make any changes to the Kudos (if applicable) and once done, select Send Kudos.
      • If you decided that you no longer want to send the Kudos or Shout Out, then:
            • Select the Quit Editing button.
            • Select the Discard Draft button to delete the draft.
  6. Once sent, the recipient(s) will receive a notification in Superpunch, email and/or in chat.

View a Kudos or Shout Out

View  Kudos or Shout Out

If someone sent out a Kudos or Shout Out, the recipient(s) will receive a notification by Email and Superpunch Notification. 

If the recipient(s) are logged into Superpunch, they will receive a pop-up notification which they can click on, and it will redirect them to their Kudos Corner dashboard. 

Recipient(s) will also receive an email notification reminding them to log into their Superpunch to view their Kudos.

To View a Kudos or Shout Out, follow these steps:

  1. Log into Superpunch.
  2. Navigate to: Kudos Corner
  3. A pop-up will appear on your screen for you to view your Kudos.
  4. You can exit the Kudos pop-up by clicking on the X in the top-right corner, or by selecting the Cheers! button in the bottom-left corner. 
  5. Then you'll be re-directed to your Kudos tab. Here you can view any Kudos that you were included in simply by selecting the Kudos in which you'd like to view. 

View Kudos History

To view your Kudos history, follow these steps:

If you're an agent, then you will only be able to see Kudos for all users under your direct Supervisor.

If you're a Team Leader, Operations Manager, Operations Director, or Trainer you will be able to see all Kudos received for the entire Line of Business that you're a part of. 

Regardless of your role, the Kudos tab will automatically default to showing your Kudos. 

  1. Log into Superpunch.
  2. Navigate to: Kudos Corner
  3. The Kudos tab is where you can view your Kudos history. 
  4. On the Kudos tab you will be able to use the available filters listed below to view different Kudos (if available/applicable):
      • Recipient
      • Sender
      • Sort by: Date
  5. If the user sent a Kudos, it would show the Kudos tile and message.
  6. If the user sent a Shout Out, it would show the image that the user selected to send the recipient.
  7. The user can enlarge the Kudos or Shout Out by clicking on the message.
      • When the message is enlarged, the following will be displayed:
        • Hey USERNAME (recipient), USERNAME (sender) just sent you a shout out/kudos on DATE.
        • Image
        • Message
        • Shows who the message was shared to.

FAQs

Who can I send a Kudo to?

  1. If the you are an Agent, then you will be able to send recognition to the following people:
        • All users that report to the same Team Leader as you.
        • All Team Leaders, Operation Managers, Operation Directors that have the same Line of Business as you.
  2. If the you are a Team Leader, Operations Manager, Operations Director, or Trainer, you will be able to send recognition to the following people:
        • All users that have the same Line of Business as you.
        • If multiple Lines of Businesses are listed, you will be able to send it to all users for those listed. 

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