We've added COVID-19 as a reason for absences and as a Job Code for every program, hoping that very few of us ever have to use it. We also created a COVID-19 Absense Report that we hope nobody shows up on. Stay safe, folks.
Some agents with repeating shifts were seeing multiple copies of their shift on the same day. We've fixed that until we find a way to create multiple copies of agents.
|Scheduling Tool Users and Agents|